FAQ
This is a demo store. Glaze & Grid is a fictional shop. Products, prices, stock and images are sample data, and the rules on this page are sample rules. No real orders.
Is Glaze & Grid a real shop?
No. It's a demo store with a made-up brand, sample products and sample prices. There's no showroom, address or phone number, and nothing you do here is charged or shipped.
Why is the price per m² when I buy boxes?
Tiles come in boxes, and each box covers a fixed area: for example, four 60 x 60 cm tiles make 1.44 m². The price per m² lets you compare tiles. The basket counts whole boxes.
How many boxes do I need?
Use the calculator on each tile page. Type the room size in metres or feet and pick a pattern. It adds extra for cuts and breakage, then rounds up to whole boxes. The extra is 10% for straight, 12% for brick bond, 15% for herringbone and 12% for the travertine set. Handmade tiles add 5%, and tiles 120 cm long or more add 2%.
Why can't I pick herringbone?
Herringbone needs a rectangle at least twice as long as it is wide, like the 20 x 120 cm oak-look planks or the 30 x 60 cm concrete-look tiles. Square tiles go straight or in brick bond. Hexagons and pattern tiles go straight.
What is a shade lot?
Tiles are made in batches, and two batches can differ a little in tone. Each batch has a lot number, and stock is counted per lot. Lay one room from one lot. The calculator tells you when no single lot covers your room. Every tile lot except the zellige-style batches also has a calibre (C1 or C2), the size group of that batch. Keep one calibre in a room too.
What's in the kit?
Adhesive in 20 kg bags, grout in 5 kg bags, edge trims in 2.5 m lengths and levelling clips in packs of 100 or 500. The calculator works out how much from your tile and room, and you can leave out any item.
Grey or white adhesive?
White for white and beige tiles, natural stone and the zellige-style tiles. Grey for the rest.
How much grout?
It depends on the tile size, its thickness and the joint width: small tiles and wide joints take more. Gloss metro 7.5 x 15 cm with 2 mm joints takes about 0.51 kg per m². Slate-look 60 x 60 cm with 3 mm joints takes about 0.15 kg per m².
Do I need levelling clips?
Only for tiles with a side of 60 cm or more, up to 12 mm thick, with joints of 3 mm or less, and not for handmade tiles. The calculator uses packs of 500 first and packs of 100 for the rest, unless one more pack of 500 costs less.
Which trim height?
The smallest trim at least as high as your tile: 8, 10 or 12 mm. The 20 mm outdoor pavers take no trim. The calculator adds 10% to the edge length and rounds up to whole 2.5 m lengths.
Are the slip, frost and adhesive values real?
No. Slip ratings, frost resistance, underfloor heating and adhesive classes in this store are sample data, not test results. A real shop would show the maker's test data. Don't use these values to choose tiles for a real job.
Can I order samples?
The sample box holds cut samples of up to 5 tiles, for €6. It's free for trade accounts. In this demo nothing is sent.
Why do the zellige-style tiles look uneven?
They're glazed by hand, so each tile varies in tone and edge, by design. That's why the calculator adds 5% for them.
Do you sell to the trade?
Yes. Trade buyers get one trade price at any quantity, pay on account and free sample boxes. See the trade terms page.
Do the prices include VAT?
This demo leaves VAT out. Home and trade prices are sample prices on the same basis, so the trade price is about 18% below the price for 1 to 9 boxes.
Where are delivery and returns explained?
On the delivery and pallets page and the returns page. Both are demo policies.