Delivery and pallets

This is a demo policy. Glaze & Grid is a fictional shop. No orders are taken and nothing ships. This page shows how a tile shop can explain delivery. Prices and times marked "sample" are made up for the demo.

Parcel or pallet

Sample boxes go by post. Delivery is included in the box price.
Small orders with no tiles, up to 30 kg, go by parcel: €7.90 (sample rate).
Everything else goes on a pallet, on a truck with a tail lift: €45 per pallet (sample rate).

What a pallet holds

It depends on the tile. Some examples from this catalogue:

60 x 60 cm slate-look porcelain: 40 boxes, 57.6 m², 1,268 kg
120 x 120 cm slabs: 16 boxes, 46.08 m², 1,059 kg
7.5 x 15 cm gloss metro: 120 boxes, 59.4 m², 948 kg
60 x 90 cm outdoor pavers, 20 mm thick: 20 boxes, 21.6 m², 972 kg

These weights are the tiles alone. The pallet itself adds a little more.

Full pallets cost less

A full pallet gets the pallet price, about 12% below the price for 1 to 9 boxes. The other boxes in the order get the 10+ price (about 6% less) when the order has 10 boxes or more.

For example, 58 m² of 60 x 60 cm slate-look porcelain, laid straight, needs 45 boxes: one pallet of 40 at the pallet price, plus 5 boxes at the 10+ price. The calculator works this out for you.

One shade lot per tile

Tiles are made in batches called shade lots, and two lots can differ a little in tone. For each tile in an order, we send boxes from one lot: the smallest lot that covers the order, so big lots stay whole for big jobs. If no single lot is big enough, the calculator tells you before you order.

Delivery day

In-stock orders leave within 2 working days (sample). We call the day before with a time slot (sample).
Delivery is to the kerb. The driver lowers the pallet with the tail lift but can't carry boxes inside. Plan some help: a box of 60 x 120 cm tiles weighs 31.7 kg, and a box of 120 x 120 cm slabs weighs 66.2 kg.
Someone needs to be there to sign. Count the boxes and check for damage first. Write any damage on the delivery note and send us photos within 48 hours (sample).
Narrow street, steep drive or no parking? Tell us when you order. A large truck may not fit.

Zellige-style tiles

These come from a workshop in Fez that fires its tiles in batches. When a glaze needs a new batch, the workshop takes 2 to 4 weeks, depending on the glaze.