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Help center / Orders / Returns and refunds

Returns and refunds

Help center article·1 min read

You can return any unused item within 14 days of delivery for a full refund. Items must be in their original packaging.

Return costs

Return shipping is free when the item is faulty or we sent the wrong item. Otherwise a 25 MAD return fee is deducted from your refund.

Refunds

Refunds go back to your original payment method within 5 working days after we receive the item.

Cushion inserts and opened candles can't be returned for hygiene reasons.

Start a return

To start a return, message us on WhatsApp with your order number.

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